Last updated: 29 October 2026
At Dial-A-Dent, we respect your privacy and take the protection of your personal information seriously. This policy explains what information we collect, how we use it and your rights when contacting us or using our website.
1. Who We Are
Dial-A-Dent is a mobile car body repair business operated by Ed Wharram, based in Sevenoaks, Kent.
For the purposes of UK data protection law, Dial-A-Dent is responsible for the personal information collected in connection with our services.
Website: https://dialadent.co.uk
Email: dialadentinfo@gmail.com
Telephone: 07500 535 009
For any questions about your personal information, please contact us using the details above.
2. Information We Collect
When you contact us, request a quotation or arrange a repair, we may collect:
- Your name, email address and telephone number.
- Your location or address where a repair is requested.
- Information about your vehicle and the damage requiring attention.
- Photographs of vehicle damage that you choose to provide.
- Messages, enquiries and correspondence relating to our services.
- Relevant booking, repair and transaction information.
When you visit our website, certain technical information may also be collected, including your IP address, browser type, device information and website activity, depending on the features and cookies in use.
You do not have to provide personal information simply to browse our website. However, we may need your contact details and information about your vehicle to provide an accurate quotation or arrange a repair.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and provide repair quotations.
- Contact you about your vehicle or requested services.
- Arrange, manage and complete repair appointments.
- Maintain relevant customer and business records.
- Respond to questions, feedback or complaints.
- Keep our website secure and functioning correctly.
- Understand and improve website performance, where applicable.
Our lawful bases under UK GDPR may include taking steps towards or fulfilling a contract, complying with legal obligations and pursuing legitimate business interests, such as responding to customer enquiries and protecting our website.
Where consent is required, including for certain optional website technologies or marketing communications, we will obtain it before using your information for that purpose.
4. Contact Forms and WhatsApp
Our website allows you to request a quotation using an online form. Information submitted through the form is used to respond to your enquiry and assess the services you require.
You may also choose to contact us through WhatsApp and share photographs of your vehicle. If you do, your messages and attachments will also be processed by WhatsApp under its own privacy terms.
We only request information reasonably necessary to understand your enquiry and provide our services.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential functionality, remember preferences, protect forms and understand website performance.
Some features, including analytics and third-party content, may involve additional cookies or tracking technologies.
Where consent is required by law, these technologies should not be activated until you have made your choice. You can also manage cookies through your browser settings.
Information about specific cookies, their purposes and how long they remain active should be provided through the website’s cookie information and preference controls.
6. Third-Party Services
We use external service providers where necessary to operate our website and manage customer enquiries. These may include:
- Website hosting, maintenance and security providers.
- Email and contact form services.
- WhatsApp for customer communications.
- Google services for reviews and website performance, where enabled.
Some external content, such as review widgets, may also collect technical information when displayed.
We do not sell customer personal information. Information is only shared where necessary for our services, where required by law or where another lawful basis applies.
7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
This depends on whether an enquiry results in a booking, whether work has been completed, whether there are outstanding customer matters and any applicable accounting, tax or legal obligations.
Enquiry messages, vehicle photographs and related records should be securely deleted when they are no longer needed for these purposes.
8. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or misuse.
These include appropriate website security controls, restricted administrative access and the use of encrypted connections where supported.
Where external providers process information on our behalf, we take steps to ensure appropriate protections are in place.
Some service providers may process information outside the United Kingdom. Where international transfers of personal information occur, appropriate protections must be used in accordance with UK data protection law.
9. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate information.
- Request the deletion of your information in certain circumstances.
- Ask us to restrict how your information is used.
- Object to processing based on legitimate interests.
- Request the transfer of certain information to another provider.
- Withdraw consent at any time where consent is the lawful basis.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, email dialadentinfo@gmail.com.
You can also raise concerns with the Information Commissioner’s Office (ICO) at https://ico.org.uk.
10. Changes to This Policy
We may update this Privacy Policy when our services, website technologies or legal obligations change.
Any changes will be published on this page, together with the date of the latest update.
If you have any questions about this policy or how your information is handled, please contact Dial-A-Dent using the details provided above.